Chef de Rang

Job Overview:

IHG Hotels & Resorts are looking to recruit an experienced and passionate Chef de Rang to ensure a seamless and exceptional dining experience for our guests. The Chef de Rang will be responsible for managing a specific section of the restaurant, coordinating service with the kitchen, and ensuring that guests receive attentive and professional service. You will also oversee opening and closing duties, maintain high service standards, and contribute to the overall success of the Food & Beverage department.

Responsibilities:

• Perform opening duties such as setting tables, polishing glasses, folding napkins, and ensuring mise en place is prepared for service.
• Attend pre-shift and general meetings to update knowledge of daily specials, stock-related issues, and service procedures.
• Welcome guests, present menus, and provide detailed information about dishes, making recommendations as needed.
• Take and input accurate food and beverage orders, coordinating with the kitchen and bar to ensure timely service.
• Ensure food and beverages are served correctly and promptly, adhering to the highest service standards.
• Supervise and guide commis waiters and junior staff within the section.
• Engage with guests to ensure satisfaction, handle any requests or complaints professionally, and escalate issues when necessary.
• Prepare and issue bills, process payments, and thank guests upon departure.
• Perform closing duties, including clearing tables, resetting the section for the next shift, and assisting in general restaurant cleanliness.

The duties and responsibilities described in this job description are not a comprehensive list, and as such, additional tasks may be assigned to the employee from time to time.

Requirements:

• Previous experience in a similar role within a fine dining or luxury hospitality setting.
• Strong knowledge of food and beverage service, including wine pairing and menu recommendations.
• Excellent English both written and verbally; additional language skills are an advantage.
• Food Handling Certificate.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Professional appearance and well-groomed demeanor.
• Ability to work shifts, weekends, and holidays as required.

We genuinely care about people and show this through our promise of True Hospitality. Each IHG® hotel brand delivers True Hospitality in its unique way, driven by the following core service skills:

• True Attitude: Being caring, making a positive difference, and building genuine guest connections.
• True Confidence: Having the knowledge and skills to perform your role, giving guests trust and assurance.
• True Listening: Focusing on guest needs, understanding their requests, and responding accordingly.
• True Responsiveness: Providing timely and caring service to enhance the guest experience.

There is so much more to the role than we can capture here. It is about creating memorable experiences, doing the right thing, and understanding people.