Hotel Manager

As Hotel Manager, you will play a key role in the day-to-day leadership of voco Malta, ensuring the hotel operates smoothly while delivering the distinctive, thoughtful, and memorable experience that voco is known for. Working closely with the General Manager, you will lead our teams, drive operational and financial performance, maintain brand standards, and create an environment where both guests and colleagues feel genuinely cared for.

You will be a visible leader across the hotel, connecting departments and inspiring our teams to deliver exceptional service while supporting the hotel’s commercial and business objectives.

Your day to day

People

• Lead and support the day-to-day activities of the hotel, ensuring departments are appropriately staffed and operational priorities are effectively managed.
• Work closely with departmental leaders to support performance, productivity, and the achievement of departmental goals.
• Develop and motivate colleagues through regular coaching, feedback, recognition, and performance conversations.
• Create performance and development goals for colleagues and support them in achieving their full potential.
• Promote a positive and collaborative working environment where colleagues feel valued, supported, and empowered to deliver their best.
• Encourage strong communication and collaboration between departments, creating a true sense of one team across the hotel.
• Support the General Manager with the development and communication of hotel strategies, objectives, and priorities.

Guest Experience

• Ensure guests receive a warm, personal, and memorable experience throughout their stay, in line with voco brand standards.
• Monitor guest feedback and satisfaction and work with departments to identify opportunities for continuous improvement.
• Respond to guest concerns and service recovery situations promptly and professionally, ensuring appropriate solutions are implemented.
• Ensure VIPs, groups, special occasions, and other key guests receive appropriate attention and that their requirements are communicated effectively across the hotel.
• Promote a culture where colleagues anticipate guest needs and create genuine connections rather than simply delivering a service.
• Ensure the hotel consistently delivers the distinctive voco experience while maintaining high standards of quality and service.

Operations & Brand

• Oversee the daily operations of the hotel and ensure departments operate effectively and in line with agreed standards and procedures.
• Ensure IHG and voco brand standards are consistently understood, implemented, and maintained across the hotel.
• Work closely with departmental leaders to identify operational challenges and implement practical solutions.
• Ensure policies, procedures, and operational standards are communicated effectively and followed across the hotel.
• Support the implementation of new initiatives, projects, and operational improvements.
• Act as Manager on Duty when required and provide leadership and support across the hotel.

Commercial & Financial

• Support the General Manager in achieving the hotel’s financial and commercial objectives.
• Assist with the development, implementation, and monitoring of the hotel’s operational and financial plans.
• Monitor departmental performance and identify opportunities to improve revenue, productivity, and overall profitability.
• Review financial performance and support the management of labour costs and other operational expenses.
• Encourage a commercial mindset across the hotel, identifying opportunities to maximise revenue through our rooms, food and beverage, events, and other hotel services.
• Support the development of strong relationships with owners and key business partners where applicable.

Responsible Business

• Ensure a safe, secure, and welcoming environment for guests, colleagues, and hotel assets in line with company policies, brand standards, and local requirements.
• Ensure compliance with applicable Maltese legislation, health and safety requirements, and hotel policies and procedures.
• Promote responsible business practices and support initiatives that reduce the hotel’s environmental impact.
• Maintain strong relationships with relevant external partners, suppliers, authorities, and members of the local community.
• Support a culture of integrity, respect, inclusion, and responsible decision-making across the hotel.

Community & voco Experience

• Support the General Manager in building awareness of voco Malta within the local market and community.
• Encourage the team to bring the personality of voco to life through genuine, thoughtful, and personal interactions with guests.
• Support local partnerships, events, and initiatives that strengthen the hotel's connection with the Malta community.
• Ensure the hotel maintains its unique identity while delivering the standards and consistency expected from the IHG family.
• Look for opportunities to create memorable experiences that reflect the local destination and the character of voco Malta.
• Perform other duties as assigned.

What we need from you:

• Bachelor’s degree or higher education qualification in Hotel Administration, Hospitality Management, Business Administration, or a related field.
• Proven experience in hotel operations, with strong experience in a leadership or management position.
• Previous experience in a similar Hotel Manager, Operations Manager, or senior hotel leadership role will be an advantage.
• Strong understanding of hotel operations, guest experience, commercial performance, and financial management.
• Strong leadership skills, with the ability to motivate, develop, and inspire diverse teams.
• Excellent communication and interpersonal skills, with the confidence to work with colleagues, guests, owners, and external partners.
• Strong planning, organisation, and problem-solving skills, with the ability to manage competing priorities in a fast-paced hotel environment.
• Commercially minded with a strong focus on achieving business and operational results.
• Passion for hospitality and creating memorable experiences for guests and colleagues.
• Must speak fluent English.
• Other languages will be considered an advantage.

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.

At voco®, we believe in being distinctive, thoughtful, and different. We create memorable stays by combining the reliability of a global hotel brand with the personality and character of an individual hotel.

At the heart of True Hospitality are specific, core service skills.

True Attitude:

being caring, wanting to make a positive difference, and building genuine connections with guests.

True Confidence:

having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

True Listening:

focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

True Responsiveness:

is about providing guests with what they need and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.