Reservations Agent

Reservations Agent

Application Deadline: 30 April 2024

Department: Revenue & Reservations

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Description
The incumbent of this position is responsible to materialize the maximum number of requests and reservations. 

 

Key Responsibilities

•       Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
•       Ensure clients’ satisfaction and adherence to Kempinski service standards.
•       Follow internal credit policy.
•       Follow up on lost business and bring information about them to the knowledge of the department superiors.
•       Spot-check reservations made the previous day and check all VIP arrivals.
•       Test calls LQA / IFH results > 85%.
• Follow the internal up-sell programme for Reservations department 

Job Requirements

•  Detail-orientated 
•  Good communicator 
•  Good listening skills
•  Demonstrate energy and enthusiasm
•  Ability to investigate systems malfunctions or user-input errors
• Ability to work under pressure
• Computer literacy adapted to the field of   Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera

About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments, and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.

About Kempinski Hotel Mall of the Emirates Dubai

In the heart of Dubai is the five star Kempinski Hotel Mall of the Emirates, directly connected to the world-class Mall of the Emirates, guests can enjoy easy access to over 700 shops. 388 rooms and suites offer spectacular views of Dubai’s skyline, with 20 unique Aspen Chalets overlooking the incredible slopes of Ski Dubai. Indulge in Dubai's top dining with authentic Levantine cuisine at Olea, Spanish tapas and paellas at Salero and afternoon tea at Aspen. 

Ideally located in Sheikh Zayed Road with easy access to the Metro, it's the perfect starting point to discover Dubai’s beaches, golf and best attractions.

Downtown Dubai and Burj Khalifa are also only minutes away. Kempinski Hotel Mall of the Emirates is one of Dubai's best hotels for leisure or business with 17 impressive meetings and events facilities.

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