Customer Service & Reservations Specialist
About the job
Do you enjoy working with people, thrive in a fast-paced environment, and have an interest in online reservations and hospitality? If so, we would love to hear from you.
We are looking for a Guest Relations & Reservations Specialist to join our short-term rental management team. In this role, you will be responsible for delivering excellent guest experiences while managing reservations across multiple online booking platforms.
Key Responsibilities- Manage reservations received through Booking.com, Airbnb, IdoSell and other online sales channels.
- Communicate with guests before arrival, during their stay, and after check-out.
- Provide guests with information regarding their stay and assist in resolving any issues or requests.
- Maintain and update reservation calendars and property availability.
- Coordinate apartment preparation with housekeeping and maintenance teams.
- Monitor guest reviews and ensure a consistently high standard of customer service.
- Support the optimization of listings and contribute to increasing occupancy and revenue.
- Manage reservations through PMS and Channel Manager systems.
- Prepare reports and monitor occupancy performance and booking trends.
- Stable employment within a growing company.
- Opportunity to develop your career in the hospitality and short-term rental industry.
- Real influence on company growth and operational improvements.
- Friendly and supportive team environment.
- All necessary tools and training required for the role.
- Opportunities for professional development and advancement.
- 4500-4800
- Department: Reservations Real Estate Guest Relations Customer Service
About you
- Previous experience in customer service, hospitality, tourism, property management, or short-term rentals is an advantage.
- Excellent organizational and time-management skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and manage multiple tasks simultaneously.
- Fluent English, both written and spoken.
- Experience with Booking.com, Airbnb, Expedia, IdoSell or similar reservation platforms is highly desirable.
- Languages required: Polish and English.
The company
bout Us
Our journey in the short-term rental industry began with a single apartment and a simple goal: to provide guests with a comfortable, reliable, and high-quality stay experience.
Over the years, through dedication, attention to detail, and a guest-first approach, we have successfully expanded our portfolio and now manage multiple apartments across different locations. What started as a small operation has grown into a dynamic and professional property management business serving hundreds of guests each year.
As we continue to grow, we are investing in technology, improving our processes, and building a strong team of hospitality professionals. We believe that exceptional guest experiences, efficient operations, and continuous improvement are the foundation of our success.
We are looking for talented individuals who want to grow with us and be part of the next stage of our journey.
