Guest Service Line (french speaking)
About the job
What You Will Do
- Deliver exceptional service by managing all guest requests through the hotel’s telephone line, in alignment with the customer service strategy.
- Ensure a personalised guest experience by anticipating needs and exceeding expectations throughout the stay.
- Promote hotel and destination services and products via phone, using upselling and cross-selling techniques to maximise ancillary revenue.
- Handle and follow up on guest incidents and requests, adhering strictly to established protocols and service standards.
- Apply departmental standards, brand attributes, and operational manuals in all interactions.
- Efficiently use all operational tools and systems related to guest service management.
- Stay up to date with Voice of the Customer feedback and actively participate in improvement plans.
- Department: Customer Service
About you
- Minimum 1 year of experience in a similar role.
- Fluency in Portuguese, with advanced proficiency in English and French (mandatory).
- A degree in Hospitality Management or a related field is a plus.
- Strong orientation towards quality, customer service, and attention to detail.
- Excellent communication skills and a proactive attitude.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Languages required: Portuguese, English, and French. Spanish is a plus
The company
Welcome to ME Lisbon, the first luxury hotel by Meliá Hotels International in the vibrant Portuguese capital!
Get ready to explore a universe where art, culture, gastronomy, and music converge, reflecting the vibrant energy and boundless creativity of Lisbon. Every detail has been thoughtfully designed to offer a unique and immersive experience, perfectly in tune with the rhythm and personality of the city.
Situated in a prime location in the heart of Lisbon, ME Lisbon stands out with elegant rooms and suites featuring contemporary design and stunning panoramic views of the city's historic neighborhoods and iconic landmarks, such as the Marquês de Pombal statue.
More than just a hotel, we are the city's new cultural epicenter—a place where exclusivity, personalization, and sophistication come together to create unforgettable moments. Discover ME Lisbon and experience the city like never before!
