Corporate Tour Manager
About the job
The best of your adventures is the one you have yet to sail!
Your Purpose
The Corporate Tour Manager supervises MSC Fleet Shore Excursions offices and personnel to ensure the highest standards of customer satisfaction and generate the maximum possible revenue from the sale to guests of optional Shore Excursions in every port of call of all ships based in Caribbean and North America, including Canada/New England and Alas
Your Impact
* Coordinates and supervises all Shore Excursions activities onboard
* Monitors the general fleet progressive Revenue Performance and Budget trend and intervenes whether needed to ensure Company Targets are met.
* Keeps updated and implements new standard procedures for all on board Shore Excursions dept.
* Pricing and Budget definition in cooperation with Shorex Analyst
* Identifies competitive threats and consumer trends within the assigned geographical region and strategizes appropriate responses
* Analyzes guest service scores by region and develops tactics to ensure continued improvement
* Performs Ships visits to monitor Business and Team performances, provides Training to Teams and supports it to guarantee highest service and maximum revenues are generated.
* Performs site inspections to support Product Development Team in identifying new possible shore excursions and/or give guidance for already existing.
* Responsible for development and Management of new Shorex related business to enhance Company's revenues and Guests satisfaction (e.g. Shopping Program; Bike Excursions, etc)
Your Journey so far
* Fluent English. Any other language is a very strong advantage.
* A current and accurate knowledge (historic, geographical, cultural and commercial) on most of ports of call in the designated program and a detailed understanding of the excursions conducted in those ports, focusing on Caribbean and North American ports.
* Around 10 years' experience in the position of: a Tour Manager in the cruise industry or on land; tour operator, with particular focus on Alaskan, Caribbean and North American destinations
* Knowledge of Otalio or any other Cruise reservation and ticketing systems is an advantage.
* Above average knowledge of the Microsoft suite of office products including Excel, Word, Outlook and PowerPoint
* Ability to travel up to 30% of the time
* Drive
* Customer Focus
* Analytical Skills
Your Essentials
* US Passport or US Permanent Resident
* Must hold a valid passport
* MSC Cruises is an E-Verify employer
MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Department: Event
The company
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Corporate Tour Manager
Multiple locations
Full-time, Indefinite
Start Date:
