Guest Services Associate
About the job
Discover your journey into the extraordinary.
Your Purpose
The Guest Service Associate/Agent welcomes guests with an efficient, warm and friendly disposition, answers their inquiries and assists with any feedback/concerns in a professional and timely manner
Your Impact
* Provides anticipative assistance including information and general assistance to guests.
* Takes ownership of all guest needs that they are assisting with.
* Performs all necessary administrative tasks.
* Manages a variety of financial transactions and is responsible of a cash float.
Your Journey So Far
* High School certificate.
* Experience as a receptionist/guest service agent.
* Extensive experience with diverse Luxury/Premium hospitality.
* Cruise industry experience is an advantage.
* Knowledge of Fidelio/Otalio Cruise System is an advantage.
* Excellent communication and customer care skills.
* Problem solving skills.
* Proficient in Computers and Microsoft Office Suite.
* Fluent English, oral and written. Two additional European languages preferred (Italian, Portuguese, German, Spanish or French).
Your Essentials
* Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.
At Explora Journeys, we are redefining luxury ocean travel - where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world's most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here
- Department: Guest Relations
The company
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Guest Services Associate
Multiple locations
Full-time, Indefinite
Start Date:
