Restaurant Manager
About the job
Discover your journey into the extraordinary.
Your Purpose
Under the general guidance of the FandB Manager maximize guest satisfaction and food and beverage profitability by managing the restaurants and its staff and execute food and beverage marketing and sales strategies. All works are carried out in line with the company guidelines and business plan, the departmental business plan, and Explora Journeys guidelines and service concepts.
Your Impact
* Checks the restaurant reservations, cruises arrival list, and VIP list to ensure that own staff is aware of VIP guests, packages and use name when appropriate.
* Assists over menu changes and /or relevant feedbacks together with Corporate Chef and Corporate office plans and co-ordinates in-house.
* The Restaurant Operations Manager supervises, and budgets works pro-actively to minimize complaints from Guests.
* Follows-up with Guests to determine satisfaction; measures result and establishes strategies to improve the quality of the Guest experience.
* Supervise and monitor the correct application of food safety procedures and food quality requirements related to all processes.
* Accepts flexible work schedule, necessary for uninterrupted service to ship guests.
* Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual.
* Continuously seeks to endeavour and improve the department's efficient operation, and knowledge of own job function.
Your Journey So Far
* A minimum of 4-years' experience in the position with diverse luxury Hospitality and/or luxury Cruise lines.
* High School Graduate.
* A certificate, diploma or document to certify he/she has a full and professional knowledge of Dining overall operations.
* Intermediate knowledge on food safety.
* Basic knowledge ISO 22000.
* Demonstrated skills in one-on-one communications with Guests.
* Above average skills in tactful and diplomatic problems handling.
* Sound supervisory skills and proven ability to work in a harmonious productive team environment.
* Proficiency in Computers. Microsoft programs include but not limited to, Outlook, Word, Excel.
* Sound knowledge of accounting and computerized dining systems/software.
* Fluent in written and spoken English. Any additional European language is considered an advantage.
Your Essentials
* Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.
* Food Safety/HACCP or USPH certification.
At Explora Journeys, we are redefining luxury ocean travel - where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world's most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here
- Department: F&B Management
The company
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Restaurant Manager
Multiple locations
Full-time, Indefinite
Start Date:
