Terminal Manager, Galveston
About the job
The best of your adventures is the one you have yet to sail!
Your Impact
* Manage terminal turnaround operations during all embarkation and disembarkation activities relating to passengers, crew, visitors, special events, luggage operations, etc.
* Work in collaboration with Immigration authorities to ensure proper enforcement of customs and legal rules and regulations.
* Assist in the planning of staffing levels and terminal branding strategies as needed.
* Ensure that service and branding standards are met by all terminal providers and staff
* Supervise and/or prepare passenger lists, early boarding and visitors lists, manifests and other documentation as required related to the turn-around operations of the vessel.
* Communicate to the ship's command last minute additions of special services and dining requests, as well as following up and providing a prompt resolution to guests' inquiries made on board
* Manage ship inspections and coordinate between the offices and the ships.
* Maintain a high level of performance to ensure excellent customer service to our guests.
Your Journey so far
* Candidate must have passion for excellent client satisfaction
* Must have a flexible schedule, including working on weekends and holidays, as well as being available for international travel, even for extended periods of time.
* Must be able to multitask, troubleshoot and solve problems.
* Strong presence with great organizational skills and very detail oriented.
* Able to communicate professionally and effectively at all levels (verbal and written) with authorities, customers, providers and within the company in English. Knowledge of Italian, Spanish and / or additional language preferred.
* Ability to communicate easily and comfortably with our international offices and ship's high commanding officers.
* Experienced using computer software, with moderate to advanced knowledge of Microsoft Excel (DTS, Microsoft Office, Fidelio Cruise Management System).
* Must be able to maintain a positive attitude and enthusiasm every day.
* Persistence and determination with good listening skills.
* Previous terminal management experience preferred
* Candidate must have a valid passport. Travel experience preferred.
Your Essentials
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Department: Other
The company
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Terminal Manager, Galveston
Multiple locations
Full-time, Indefinite
Start Date:
