Front Office Receptionist - Park Place Apartments
About the job
The main responsibilities of the role are as follows:
* Provide a warm and welcoming experience for all guests.
* Handle check-ins and check-outs efficiently and professionally.
* Manage phone and email inquiries, providing accurate and prompt responses.
* Assist guests with bookings, queries, and any special requests.
* Process payments and maintain accurate records of transactions.
* Coordinate with housekeeping and other departments to ensure a smooth guest experience.
* Maintain a high standard of customer service and professionalism at all times.
* Assist in administrative duties related to front office operations. Experience and Qualifications:
* Previous experience in a front office, hotel reception, or customer service role is an advantage.
* Must be flexible and available to work weekends.
* Excellent communication and interpersonal skills.
* Strong organisational abilities with attention to detail.
* Must have a good command of both written and spoken English.
* Must be an EU Citizen or in possession of an unrestrictive visa for the EU.
* Proficiency in Microsoft Office and experience with hotel management systems (Hotsoft & OPERA) is an advantage.
Why Join Our Team?
* Competitive salaries.
* Discounts on hotel stays and special staff rates in any of our hotels across the collection, as well as special family and friend rates for accommodation.
* Discounts on dining at all food outlets in our hotels for you and a companion, as well as in individual restaurants and bars that are part of the collection.
* Discounts for takeaway, including teas and coffees for staff members.
* Career progression opportunities with a clear career path for interested employees.
* Employee fitness perks, including free access to leisure centres and family discounts on membership in our range of leisure centres.
* Employee wellness program with discounts on all luxury spa products and spa treatments in our award-winning spa.
* Learning & development opportunities, including access to online training tools and internships in various departments.
* Flexible working hours in a supportive and social environment
- Department: Reception
About you
- Language required: English.
The company
O’Donoghue-Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and CastleIsland, Co. Kerry. Combining classic luxury, wellness, innovative restaurant, and bar concepts. Our Killarney based hotels include the Killarney Plaza Hotel & Spa, the Killarney Avenue Hotel, and the Killarney Towers Hotel. The River Island Hotel is located at the heart of Sliabh Luachra in the vibrant market town of Castleisland.
Independent and Innovative restaurants & bars include The Tan Yard, Café Du Parc and O’Donoghue Public House.
The Tan Yard Restaurant offers a warm and relaxed vibe, where quality prime cuts and fresh local seafood are infused with flavour and grilled to perfection.
The Café du Parc is a beautiful place to work inspired by the vibrant café culture of Paris and the natural beauty of the neighbouring Killarney National Park. It is a casual and relaxed eatery, where great coffee and food are served all day.
O’Donoghue Public House is a modern take on the traditional Irish pub in the heart of Killarney town, rooted in the authentic traditions that characterize the hallmark of Ireland’s world-famous pub culture, seamlessly blended with a contemporary approach to the décor, food, and drink experience.
We also have Killarney Urban Farm, an Ireland's first hospitality hydroponic farm, servicing our bars, restaurants, and hotels in Kerry.
Our company philosophy is built upon three core values: employee experience, customers experience and standards of excellence.
So, what are you waiting for? We are waiting for you…
