Maitre D
About the job
The primary goal of the Maitre D is to be responsible for the overall atmosphere of all 13 food outlets; supervising and ensuring the smooth running of the restaurants ensuring that excellent service quality is delivered and complete adherence to the hotel policy and standards.
Summary of Duties & Responsibilities:
- Direct and delegate tasks to team members in order to ensure guests have a high-quality dining experience
- Responsible for the appearance, service standards, and on-the-job day-to-day training of positions such as waiter, hostess, and waitress.
- Oversees and proactively addresses guest queries and complaints and provides the Directors with updates
- Recruits, trains, schedules, and supervise restaurant staff
- Maintains stock levels and order supply accordingly
- Proactively strategize with management to ensure maximum seating and staffing needs for the restaurant
- Conduct briefings, evaluations, and motivational talks with supervisors and line staff as necessary
- Routinely supported other areas of the restaurant when needed, including hosts and waiters
- Maintain cost control procedures
- Conduct inventories as per schedule
- Assist in restaurant opening when necessary
- Liaise between kitchen and restaurant staff
- Communicate with all appropriate departments to ensure proper and accurate service
- Ensure the successful arrangement and execution of special functions or arrangements
- Ensures that at all times, all team members are appropriately attired in uniform, and name tags and maintain good personal hygiene
- Ensures interactions with guests are courteous, demonstrating excellent customer service with the palladium smile, consistently turning guests into fans
- Be fully aware of environmental programs and maintain standards accordingly
- Ensures that established sanitation and HACCP procedures are followed
- Be knowledgeable of the company’s fire, hurricane, and safety procedures
- Timely prepare relevant reports as per request
- Participates in mandatory training and other departmental and hotel meetings
- Performs any other duties assigned from time to time
COMPETENCIES
- Good management skills
- Excellent interpersonal skills
- Excellent communication skills both verbally and in writing
- Ability to work in a fast- pace, high energy and demanding work environment
- Ability to work under pressure
- Good knowledge of the hotel operations or ability to learn quickly
- Team player with the ability to motivate team members
- Dedicated, hard-working, self – motivated and solution-oriented
- Excellent time management skills; ability to prioritize and coordinate details; ability to multi-task and use initiative.
- Ability to work flexible hours and multitask
- Practice safety standards at all times
Requisitos mínimos
- Bachelor’s Degree in Food Service/ Hospitality Management
- 3-4 years experience in related field (Food & Beverage/Restaurant Management)
- Operational experience in a luxury resort
- Supervisory training
- Valid Food Handlers permit
- Department: F&B service
About you
- Language required: Spanish.
The company
Palladium Hotel Group es una empresa hotelera española con sedes corporativas en Ibiza y Madrid. Estamos presentes en 6 países, a través de 10 marcas internacionales.
Nacimos en Ibiza en 1960 y contamos actualmente con 50 hoteles y más de 13.000 colaboradores. Generamos cientos de nuevos puestos de trabajo al año, impulsando siempre la formación y la profesionalización de nuestros equipos
Cada una de nuestras marcas ofrece algo único para satisfacer los deseos de nuestros clientes, brindando experiencias de lujo exclusivas y personalizadas.
TRS HOTELES:
Sumérgete en el lujo de un nuevo mundo “adults- only” en los destinos más exclusivos y bellos del Caribe.
GRAND PALLADIUM HOTELS & RESORTS:
Alojamiento de lujo, la mejor cocina del mundo y experiencias inolvidables más allá del servicio todo incluido para toda la familia.
PALLADIUM HOTELS:
Hoteles “adults- only” de modernas instalaciones ubicados en Ibiza, que ofrecen a sus clientes una experiencia hotelera exclusiva y contemporánea.
PALLADIUM BOUTIQUE HOTELES:
Alojamientos donde prima la intimidad en una atmósfera relajada y exclusiva.
FIESTA HOTELS & RESORTS:
Hoteles frente al mar diseñados para disfrutar de la vida de una manera cómoda y agradable.
USHUAÏA IBIZA BEACH HOTEL:
Disfruta de los mejores eventos musicales en un glamuroso hotel con personalidad única. Vive lo inesperado.
BLESS COLECTION HOTELS:
Hoteles modernos, de alta tecnología y con estilo, ubicados en los mejores destinos de todo el mundo. Ideal para huéspedes cosmopolitas que buscan un lugar único para satisfacer sus placeres.
ONLY YOU HOTELS:
Firma de hoteles de moda que ofrecen una experiencia cosmopolita y sofisticada, diseñada para mostrarle la mejor faceta de Madrid.
HARD ROCK HOTELS:
La combinación perfecta de rock, tecnología y relajación para que tu próximo viaje sea un éxito.
