Director, Social Impact, Global

Job Description

Impact of this role

Enabling the transformation of Rosewood Hotel Group into a purpose-driven company creating a future where people and place enrich one another.

You will help drive greater understanding of our purpose-driven ambition, foster collaborations that embed positive social and environmental impact in business operations, and support the evolution and execution of an ambitious groupwide impact strategy. Reporting directly to the Vice President of Social Impact, you will be a key leader in progressing our profits-with-purpose agenda, with a strong focus on internal communication and stakeholder management. This role will give you a chance to be creative, exercise agility, and influence a wide range of stakeholders across a global portfolio.

Key Responsibilities

• Strategy : Support the evolution and execution of an impact strategy that is both fiscally sound and helps achieve our purpose across people and place, with a specific focus on embedding impact considerations in business operations and planning.
• Collaboration : Support the articulation and socialization of the impact agenda across the group. Internal communication and stakeholder management will be key focuses for this role.

• Drive collaboration between key departments to ensure we are moving lock-step towards the same goals.
• Bring collective intelligence into projects to resolve challenges and find solutions that balance diverse goals to deliver win-win outcomes.
• Drive buy-in through raising awareness, inspiring, and engaging stakeholders to develop internal ownership of projects.
• Education : Lead the development and deployment of a groupwide core impact and sustainability learning program.
• Measurement : Define, measure and report on concrete impact and sustainability KPIs across global property and corporate portfolio. Provide actionable recommendations to key stakeholders on property.
• Program design : Design programs and solutions that empower internal and external communities through equitable access to opportunity, and support our net zero ambition by bringing circular solutions to life.
• Partnerships : Identify and grow strategic partnerships with businesses, suppliers, producers, NGOs, and cultural representatives that align with our profits-with-purpose goals.
• Innovation : Seek out innovations in the global impact space and seed across the group. Leverage external insights and bring “outside-in” thinking into the evolution of the impact strategy, and “inside out” thinking into customizing solutions.

Skills, experience and mindset

• Experienced professional who is passionate about acting as a positive catalyst for transformation into a business-with-purpose.
• Excellent communication and writing skills, with the ability to simplify complex messages and adapt them to different internal and external audiences. Experience in strategic communications is a plus.
• Strategic thinker who can see both the big picture and the actions that will bring it to life.
• Excellent interpersonal and influencing skills to lead teams through ambiguity and build collaborations across departments and levels.
• Hands-on executor who is not afraid to roll up their sleeves and get the job done.
• Strong listening skills and emotional intelligence that can enrich the impact team’s sphere of influence while ensuring a drumbeat rhythm of execution.
• Willingness to learn, adapt and grow within a new but critical function in a fast-growing company.
• Demonstrable experience in change management, including oversight of projects and people.
• 3-5 years of experience in a leadership role with an impact mandate is highly desirable.
• An understanding of the hospitality industry and hotel processes is highly desirable.
• Experience with luxury brands is a plus.

About Us

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.