Head Housekeeper

Job Summary

We are seeking a dedicated and detail-oriented Head Housekeeper to join our team at our prestigious 5-star hotel. The ideal candidate will have experience in a managerial role, ensuring an exceptional experience for our guests. The chosen candidate will play a crucial role in delivering high-quality service, maintaining hotel standards, and upholding our commitment to excellence.

Responsibilities:

* Ensure consistent application of Forbes Travel Guide standards across training, daily operations, and inspections.
* Lead regular inspections of guest rooms, public areas, and back-of-house to uphold cleanliness and service quality.
* Collaborate with senior management to implement improvements based on audits, guest feedback, and internal reviews.
* Recruit, train, and manage a high-performing housekeeping team, fostering accountability and service excellence.
* Promote a culture of detail, discretion, and guest-centric service.
* Conduct team briefings on cleanliness, sustainability, and personalised service.
* Coordinate with other departments to ensure room readiness, handle maintenance issues, and fulfill guest requests.
* Oversee delivery of key Forbes touchpoints such as turndown service, linen quality, and personalised gestures.
* Maintain and update SOPs in line with Forbes standards and sustainability goals.
* Manage guest room inventories and amenities to ensure consistency, luxury, and sustainable use.
* Monitor lost-and-found procedures and ensure proper guest communication.
* Review reports to resolve incidents and maintain service consistency.
* Contribute to departmental budget planning and cost efficiency.
* Oversee linen, uniform, and consumables inventory, and manage supplier contracts and audits.
* Ensure compliance with hygiene, safety, emergency, and sustainability protocols.
* Support GSTC and environmental initiatives, including green cleaning and waste reduction.
* Coordinate thoughtful in-room experiences for VIPs, influencers, and returning guests based on preferences.

Requirements:

* Minimum 2 years' experience in a similar housekeeping leadership role
* Fluent in spoken and written English; proficiency in additional languages is an advantage
* Strong leadership and interpersonal skills with the ability to inspire, mentor, and motivate a team
* Impeccable personal presentation, professional demeanor, and a genuine luxury service mindset
* Proven background in luxury hospitality; experience in Forbes Travel Guide-rated environments is highly desirable
* In-depth knowledge of cleaning standards, room presentation, and operational logistics in fast-paced settings
* Exceptional organisational and communication skills
* Meticulous attention to detail and a proactive, guest-focused approach
* Flexibility to work a variety of shifts, including evenings, weekends, and public holidays