Full Time Hotel Receptionist

This is a fantastic opportunity to join the team at The Dunraven, a family-owned four-star hotel in the heart of Adare, Co. Limerick.

We are looking for a friendly, professional and enthusiastic individual who takes pride in delivering excellent customer service. This role offers excellent training and development, with the opportunity to build a strong career in hospitality and gain experience that can open doors both nationally and internationally.

As part of our Front Office team, you will:

• Deliver the highest standards of customer service at all times.
• Welcome guests in a warm, friendly and professional manner.
• Communicate confidently and professionally, both face-to-face and over the telephone.
• Assist with the smooth and efficient day-to-day operation of Reception.
• Handle guest enquiries, requests and reservations efficiently.
• Engage with guests, colleagues and business partners to understand and exceed their expectations.
• Promote the hotel, its facilities and services confidently.
• Take responsibility for resolving guest queries and ensuring an excellent overall guest experience.

We are looking for someone who is:

• Friendly, confident and naturally comfortable engaging with people.
• An excellent communicator with a professional telephone manner.
• Efficient, organised and attentive to detail.
• Able to work on their own initiative while also being a strong team player.
• Confident in promoting and selling hotel services.
• Computer literate and willing to learn new systems.
• Committed to providing excellent customer service and understanding the expectations of our guests.

Previous experience in a reception, front office, customer service or administrative role is desirable. Knowledge of HotSoft would be an advantage, but full training will be provided.

The Dunraven is a family-owned four-star hotel located in the beautiful village of Adare, Co. Limerick, with a long-standing reputation for warm hospitality and first-class customer service.

We welcome a diverse mix of domestic and international leisure guests, corporate travellers, weddings, conferences and events. Our hotel combines traditional Irish hospitality with professional standards and a strong emphasis on attention to detail.

Training and development are an important part of our culture. We want our team members to develop their skills, take on greater responsibility and build rewarding careers within the hospitality industry.

• Excellent training and ongoing career development.
• Opportunities to gain valuable experience within a highly regarded four-star hotel.
• Live-in accommodation available in fully furnished houses in Adare village, within walking distance of the hotel.
• Meals provided while on duty.
• Reduced leisure centre membership rates.
• Friends & Family hotel rates.
• A supportive, professional and friendly working environment.
• Opportunities to develop your skills and progress your hospitality career.

If you are ambitious, enjoy working with people and want the opportunity to develop your skills and take greater responsibility for your future, we would love to hear from you.

Come and build your hospitality career with us at The Dunraven, Adare.

The Candidate:

Minimum of 1 year’s experience in a Reception or administrative position
Knowledge of Hotsoft an advantage
Excellent communication skills with a pleasant telephone manner
Confident in selling and engaging with the public
Efficient, well organised and have a thorough understanding of managing the expectations of all guests
Willing to learn new systems, computer literate