Reservations Intern
About the job
The Gritti Palace, a Luxury Collection Hotel, part of Marriott International, is currently looking for a Reservations Intern.
It is a full-time internship (40-hour working week made of 8 hours per 5 days and 2 days off).
What we offer
- Professional career progression at international level in 10.000+ Marriott hotels
- Learning and development opportunities online, on the job and in class
- Experienced management & motivated and engaging colleagues
- Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
- Canteen service
- 550€ monthly reimbursement
What you will do
The purpose of the Internship is to give the Intern an overview of the Company and Hotel organization and understand the role of the different departments
Within the specific department, the Trainee will shadow and actively support the Tutor in order to acquire professional skills. At the end of the internship program the Intern will be able to:
Process reservation requests, changes, and cancellations received by phone, fax, or Email.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Indicate special room reservation types by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
What we’re looking for
- Bachelor/Master Degree in Hospitality or humanities
- Fluent written and spoken English and Italian
- Knowledge of Microsoft Office
- Passion for luxury hospitality
- Team Work, communication and problem solving skills
- Can-do attitude along with strong motivation and enthusiasm
- Positive outlook and outgoing personality
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Welcome to our family
As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.
marriotthotelinternship
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- 550€ monthly refund + staff canteen
- no
- Accesso alla mensa aziendale
- Department: Reservations
About you
What we’re looking for
- Bachelor/Master Degree in Hospitality or humanities
- Fluent written and spoken English and Italian
- Knowledge of Microsoft Office
- Passion for luxury hospitality
- Team Work, communication and problem solving skills
- Can-do attitude along with strong motivation and enthusiasm
- Positive outlook and outgoing personality
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Languages required: Italian and English.
The company
Overlooking the Grand Canal in the heart of Venice, The Gritti Palace boasts one of the most enthralling views of the lagoon city - from the island of San Giorgio Maggiore past landmarks Punta della Dogana and Santa Maria della Salute Basilica to the Peggy Guggenheim Collection. Dating to 1475, this noble palace and luxury 5-star hotel is a place of exceptional art and elegance that has retained its reassuringly intimate and familiar feel of a private residence. A historical treasure where heritage and culture blend with renewed Venetian style, our hotel is a refined version of its iconic self, offering attentive service, a delectable culinary experience and new avenues for relaxation and pleasure. From the design of its signature suites and iconic terraces to the Gritti Epicurean School, Riva Yacht experiences and Riva Lounge and the Gritti SPA branded by Sisley Paris, The Gritti Palace is where multiple generations of elite global influencers gather to explore, taste, and celebrate.
