The Palace, a Luxury Collection Hotel, Madrid

Posted

Head Host(ess)

About the job

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

As Head Host / Hostess, you will lead the reception team within our restaurant, ensuring a seamless and refined arrival experience while overseeing the smooth coordination of seating and guest flow. You will act as the first impression of the venue and set the tone for exceptional service, while supporting the team through guidance, organisation and leadership. This role is ideal for a polished and confident professional who thrives in a luxury environment and takes pride in delivering impeccable guest experiences.

Key Responsibilities

•Lead, supervise and support the host team to ensure service standards are consistently met

•Welcome and acknowledge guests warmly, creating a memorable first impression

•Manage reservations and seating plans to optimise service flow and guest experience

•Monitor the dining area for capacity, service quality and guest satisfaction

•Ensure all host areas, menus and reception spaces are maintained to the highest standards

•Conduct opening and closing duties, ensuring readiness and organisation of the venue

•Support training and development of host team members

•Address guest feedback and concerns professionally, ensuring timely resolution

•Coordinate with restaurant, bar and kitchen teams to ensure seamless service delivery

•Maintain accurate records, reports and inventory related to the host desk

•Identify opportunities to improve efficiency, service quality and guest satisfaction

•Follow all health, safety and company policies and procedures

Core Competencies

We are seeking a confident and service driven leader who demonstrates exceptional organisational skills and a passion for guest experience. You should have:

•Proven supervisory experience in a host/hostess or reception role, ideally within a luxury or high end restaurant

•Strong understanding of restaurant operations and guest service standards

•Excellent attention to detail and commitment to presentation and service excellence

•Ability to work efficiently in a fast paced, high standards environment

•Strong organisational skills, with the ability to manage reservations and seating flow effectively

•Excellent communication and interpersonal skills, with a warm and engaging approach

•A proactive mindset, anticipating guest needs and driving service improvements

•Impeccable personal presentation aligned with luxury brand standards

•A collaborative approach, working seamlessly with colleagues across departments

Qualifications:

Previous experience in a Host/Hostess, Reception or Supervisory role, ideally within a luxury restaurant or hospitality environment.
Proven ability to lead, coordinate and motivate teams, ensuring consistently high service standards.
Excellent communication, organisational and interpersonal skills.
Fluent in English and Spanish, both spoken and written.
Strong customer-service mindset, attention to detail and impeccable personal presentation.
Ability to work efficiently under pressure and coordinate seamlessly with different restaurant departments.
Proactive, confident and hands-on leadership style, with a strong focus on delivering an exceptional guest experience.

COMPENSATION & BENEFITS: •Competitive salary aligned with luxury hospitality standards. •Access to brand benefits, including employee rates and dining privileges. •Health and wellness programs. •Training, development, and career growth opportunities within The Luxury Collection and Marriott International.

This company is an equal opportunity employer.

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Department: F&B service

About you

Language required: Spanish.

The company

Unique events and personalities have cemented the reputation of The Westin since 1912. Today, the Grand Dame continues to reinvent itself to further build upon its legendary hospitality.

Always in the center of Madrid’s scene, La Rotonda
restaurant, under its beautiful glass dome, is the place to enjoy a memorable lunch or dinner and experience the best Sunday brunch in Madrid, the Opera & Brunch.

The English styled and very elegant 1912 Museo Bar is the ideal spot to taste a coffee, a signature cocktail or selection of wines by the glass.

Finally, two of the most renowned Asian restaurants in Madrid, Asia Gallery restaurant, that welcomes guests attracted by its atmosphere and delicious Cantonese cuisine and the brand new Green Tea, for Japanese´s foodie lovers.

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