Front Office Intern
About the job
Come reimagine hospitality with us as our new superhost of our Barcelona Poblenou location!
Your Mission Should You Choose To Accept It…
As our Front Office / Community Host Intern, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Barcelona Pablenou-location will become a raving fan of TSH instantly!
In Case You Don’t Know Who We Are:
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
- You make sure everyone gets a warm welcome as soon as they walk in
- You’ll help our guests at our self-check-in kiosks (we have no reception desk)
- You get to stretch your F&D skills by preparing and serving a variety of local dishes
- Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next
- You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party
- Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift
- You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!)
Who You Are
- You’re currently enrolled in a university
- Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business
- Enjoy receiving and taking responsibility and you can work independently
- You have a flexible, hands-on, motivated and positive approach
- You’re an octopus that loves to get your dexterity skills into action
- You love responsibility and handle stressful peak periods like a pro
- Fluent in English and Spanish– Know any other languages? The more the merrier!
- Hard working, responsible and a “let’s do this!” mentality
- You must be studying within the EU
What We Offer
- An amazing work environment with a fantastic vibe and lots of positive energy
- On the job coaching and guidance
- Monthly compensation for your internship
- The opportunity to work and learn at a dynamic, young, international organization; we’re a real game changer in the hospitality industry
- A first glimpse into the world of Hospitality with one of the most innovative players in the market
- Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on hotel stays and Food and Drinks?
- A wonderful workplace to call home with, dare we say it, fun colleagues
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
- Department: Reception
The company
The Social Hub is a diverse community where people come to learn, stay, work, and play – previously known as The Student Hotel. Designed to create meaningful, fun experiences, The Social Hub is your neighbourhood hub to discover, do better and make an impact; it's your space to call home. Whether you're a local, traveller, student or professional, The Social Hub connects you with passionate people from all walks of life to meet, share ideas and experiences and stay true to your purpose. And it all happens under one hub. You'll find hotel rooms, coworking and event spaces, restaurants and bars, a gym, lounges – everything that brings people together. Founded in 2012, TSH is headquartered in Amsterdam and has 650 employees. With over 11,000 rooms in Europe both open and under development, TSH aims to offer a unique experience to its community of international guests.
As of today, The Social Hub is operating in 16 European locations: two hotels in Amsterdam and one in Barcelona, Toulouse, Madrid, Berlin, The Hague, Delft, Vienna, Groningen, Eindhoven, Maastricht, Rotterdam, Paris, Florence and Bologna. The Social Hub’s total locations amount to 25 hotels, with 18 currently open and seven more opening in Lisbon, Porto, Rome San Lorenzo, Florence Belfiore, Turin, San Sebastian, and Glasgow by 2025.
Redefining hybrid hospitality since 2012, TSH sets standards on a global scale. Offering a community driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym and rooftop bar facilities and coworking for every demographic, the company’s success is unprecedented. With 16 hotels in 6 countries and plans to open at least 3 more locations each year until 2026, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone.
Where people come together, committed to providing the best space, experience and coworking space for our community and even more so, the people who work for TSH. With everything from mental health support to leadership training and more, we are there to help you grow as much as we do as a company. We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin. Your fascinating characteristics is what make us different, so come as you are.
