Service Communications Intern
About the job
Are you looking for an internship at one of Europe’s most exciting companies? Do you want to hop on our life-long learning journey?
Your Mission Should You Choose To Accept It
As our Service Communication Intern, you will learn how to and eventually be co-responsible for content creation, implementation, and maintenance on our multilingual Help Center, Chatbot, and Customer Service tool, among other things. You will experience a steep learning curve of improving the (digital) customer experience and developing your (customer-focused) writing skills.
You will work closely together with all colleagues from the Service Hub such as the Customer Support leaders and project manager, and other teams such as Digital and Brand & Experience. We are looking for someone to join our team in Amsterdam for 5-6 months starting from September 2026.
In Case You Do Not Know Who, We Are (ahem):
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You'll Do
- You will support the Community Support and Advising Managers and Head of Reservations with the design, implementation, and optimization of our service communication processes and procedures, and other projects such as optimizations within our customer support tool, re-write of standard operation procedures, and our internal knowledge base
- You'll data to create, maintain and optimize content for our Help Center & Chat bot channels
- You'll assist in organizing and documenting communication materials, such as photos, videos, and testimonials
- You'll work with a variety of stakeholders to either select, implement, or improve customer service-related communication, procedures, or systems
- You'll collaborate with our communication team to develop engaging content for various service initiatives
- You'll conduct research on communication best practices and contribute ideas to enhance our omnichannel communication strategies
Who You Are
- You are super organized, accurate, and bursting with energy. Moreover, you are:
- You are a fan of fun!
- Currently studying a relevant bachelor’s or Master’s degree in Marketing, Branding, Communication, Business, or other related fields
- You have some basic technical knowledge of customer service operations and content creation
- Enthusiasm for social causes and a desire to make a positive impact
- You have the ability to work independently and collaboratively in a fast-paced environment
- You are familiar with MS Office, bonus points if you also know Canva and Adobe Suite
- You are eligible to work in the Netherlands
- You are fluent in English (written and spoken) + a plus when native to one or more other language(s) such as German, Italian, Spanish, or Dutch
What We Offer
- An amazing work environment with a fantastic vibe and lots of positive energy.
- On the job coaching and guidance.
- Monthly compensation for your internship.
- The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry.
- A first glimpse into the world of Hospitality with one of the most innovative players in the market.
- Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
- A wonderful workplace to call home with, dare we say it, fun colleagues.
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
- Department: Content & Communication
The company
The Social Hub is a diverse community where people come to learn, stay, work, and play – previously known as The Student Hotel. Designed to create meaningful, fun experiences, The Social Hub is your neighbourhood hub to discover, do better and make an impact; it's your space to call home. Whether you're a local, traveller, student or professional, The Social Hub connects you with passionate people from all walks of life to meet, share ideas and experiences and stay true to your purpose. And it all happens under one hub. You'll find hotel rooms, coworking and event spaces, restaurants and bars, a gym, lounges – everything that brings people together. Founded in 2012, TSH is headquartered in Amsterdam and has 650 employees. With over 11,000 rooms in Europe both open and under development, TSH aims to offer a unique experience to its community of international guests.
As of today, The Social Hub is operating in 16 European locations: two hotels in Amsterdam and one in Barcelona, Toulouse, Madrid, Berlin, The Hague, Delft, Vienna, Groningen, Eindhoven, Maastricht, Rotterdam, Paris, Florence and Bologna. The Social Hub’s total locations amount to 25 hotels, with 18 currently open and seven more opening in Lisbon, Porto, Rome San Lorenzo, Florence Belfiore, Turin, San Sebastian, and Glasgow by 2025.
Redefining hybrid hospitality since 2012, TSH sets standards on a global scale. Offering a community driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym and rooftop bar facilities and coworking for every demographic, the company’s success is unprecedented. With 16 hotels in 6 countries and plans to open at least 3 more locations each year until 2026, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone.
Where people come together, committed to providing the best space, experience and coworking space for our community and even more so, the people who work for TSH. With everything from mental health support to leadership training and more, we are there to help you grow as much as we do as a company. We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin. Your fascinating characteristics is what make us different, so come as you are.
