Floor Butler
About the job
POSITION SUMMARY
As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler’s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our guests and our business each and every time.
- Department: Customer Service Reception
About you
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required.
- Language required: Italian.
The company
Venice's newest luxury hotel. Modern. Elegant. Residential.
Avant-garde in outlook and design, The St. Regis Venice merges striking, modern interiors with its historic provenance as the best address in the city. Flanked by the Grand Canal with views across iconic landmarks, the hotel has stood in this privileged position for over a century and a half. Stylish design, intelligent technology and St. Regis Butlers cultivate an environment of impeccable comfort in 130 guestrooms and 39 suites, a selection of which graced with private terrace. The preserve for relaxation and socializing, our Italianate garden presents access to a range of dining and beverage options at Gio’s Restaurant and Terrace, the St. Regis Bar and at Arts Bar. A choice of areas transform easily to host up to 110 guests for celebrations, weddings and meetings, while the SPA Suites and an Exercise Room provide avenues for unwinding. Behind the hotel, luxury boutiques and contemporary art galleries lead the visitor to Teatro La Fenice and the treasures of Piazza San Marco, just four minutes away.
