Night Shift Leader

Job description – Night Shift Leader

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities,culture, heritage and one of the most picturesque settings Ireland has to offer for conferences,meeting, incentives and special events.

Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Certified as a BEST PLACE TO WORK®, Trump International Doonbeg is home to a proud and

motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel

workplace, with the beauty and balance of west Clare living.

Job Title: Shift Leader - Nights

Department: Front of House

Responsible To: Assistant Night Manager / Night Manager / Front of House Manager

Main Purpose of Job: Reporting to the Night Manager, the Night Shift Leader will assist the

Night team in meeting the variety of guest requests that may arise, helping to create a pleasant and

memorable stay for our guests.

Liaises with: All Hotel Departments

MAIN DUTIES

• Check-in procedures will be required to be carried out for late arrivals.

• The guest will be required to be brought to his /her suite and all provisions made to ensure that he/she is made comfortable and any food and beverage requirements that he/she may have is catered for.

• Porterage service.

• Guest transportation.

• Valet parking.

• Room Service/Bar Service as requested by guest/member/owner.

• Cleaning duties of the public areas.

• Providing in room dining service to guests (preparation, execution and delivery).

• Ensuring that all bar service is adhered to, in relation to our licensing restrictions.

• Ensuring all fire and safety procedures have been carried out and recorded, as per your remit.

• Ensuring the safety/security and comfort of our members / guests and owners at all times by monitoring all areas of vulnerability i.e. machinery / doors / equipment / gas fires and or cookers etc.

• To perform the Night Audit procedures.

• Check-out procedure for guests.

• Ensure that the duties of the Nights team are being completed in a timely manner to the hotels standards.

• The implementation and training of procedures.

• To assist when applicable with the roster for the Nights team.

• Training of new Associates.

• Assisting with guests negative feedback and rectifying the issue/s.

• In the absence of the Night Manager, assist with their duties and responsibilities.

OTHER DUTIES

The above is not intended to be an exhaustive list and you will be expected to comply with any

reasonable requests or duties as directed by management.

QUALIFYING CRITERIA

• Demonstrates good communication skills.

• Previous customer/service experience.

• Communication skills.

• Anticipation of guests needs.

• Discretion.

• Strong team player.

• Positive, can do attitude.

BENEFITS

• Regularly stocked canteen for meals, snacks and beverages while on duty.

• Discounts in our Spa, Hotel and Golf course.

• Discounted staff and friends and family rates available in other group properties in the United

• States, and the United Kingdom.

• Free Car parking.

• Regular staff appreciation initiatives.

• Opportunities to develop and grow through assisted educational opportunities.

• Sick Benefit scheme.

• Personal locker where required.

Required skills: As per the qualifying criteria