WiZiU
Posted
Front Office Shift Leader - Crowne Plaza Brussel Airport (F/H/NB)
About the job
What’s the job?
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Shift Leader will check in and out guests efficiently and make sure they have all they need for a great stay.
As a Front Office Shift Leader, you’ll:
- Assist guests with warmth and professionalism, whether they need directions or a last-minute toothbrush.
- Handle guest arrivals, check-ins, check-outs, and room changes efficiently, maintaining accuracy in our hotel systems.
- Oversee Front office and cashiering operations during your shift, ensuring everything runs smoothly.
- Ensure compliance with accounting policies, managing cashier floats, financial transactions, and audits.
- Take charge of special projects, promote loyalty programs, and apply upselling techniques for enhanced guest experiences.
- Maintain cleanliness and order at the front desk while supervising and motivating team performance.
- Act as Manager on Duty when needed, responding to emergencies, resolving guest complaints, and ensuring safety and security.
- Department: Room Division Management
About you
What We Need from You:
- At least 2 years of experience as a receptionist.
- Languages: French and/or English and Dutch B1 level.
- Ability to work in a team.
- Excellent communication skills.
- Problem-solving abilities.
What do we offer?
- Employee contract for a period of 1 year, possible to be renewed (full time – 38h)
- Salary according to the scale of Joint Committee 302: €2,853.95 gross per month
- Cafeteria meals
- Hospitalization and Life insurances after 6 months of seniority
- 20 vacation days, holiday pay and end of year Bonus
- Possibilities to grow by following trainings
- Employee Rate for IHG Hotel reservations within more than 7000+ hotels
- Working alongside a variety of departments in a fun and diverse environment.
- And many more!
- Languages required: English and French.
The company
WiZiU : Réinventons l’hôtellerie ensemble.
Chez WiZiU, plateforme de gestion hôtelière du Groupe Covivio, nous portons une vision : celle d’une hôtellerie où l’humain est au cœur de tout. Avec un portefeuille de 24 hôtels en France et en Belgique, de 3 à 5 étoiles, nous insufflons à chaque établissement notre passion pour l’excellence et l’authenticité.
Vous rêvez d’un environnement où vos idées comptent ? Où votre passion pour l’hospitalité rencontre des opportunités de grandir et d’innover ? Rejoindre WiZiU, c’est intégrer une équipe agile et audacieuse, prête à redéfinir les standards.
Ici, nous célébrons les talents qui savent s’adapter, prendre des initiatives et travailler au service des clients. Si vous partagez nos valeurs – celle de construire avec la force du collectif, d’avancer vers l’avenir et d’accompagner le mouvement – il est temps de nous rejoindre.
WiZiU n’attend que vous. Et vous, qu’attendez-vous ?
