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Delivering superior levels of service excellence
Capella Hotel Group (CHG) provides higher levels of guest satisfaction, guest retention, employee satisfaction, and, ultimately, financial rewards for our owners and investors. We accomplish this by delivering superior levels of service excellence for every luxury hotel, spa, and residence we manage. The wellspring for our service success is a highly disciplined, employee-driven participative process that is guided by statistically significant quality measurements.
Further, we create unique concepts in hotel and resort accommodations and service. These innovative ideas are shaped by the increasing sophistication of today’s travelers and guided by our experience and vision.
We offer significant hospitality management services within four distinct profiles:
Capella Hotels, an ultra-luxury hotel, resort, and residential concept designed for the most discerning travelers and offering personalized attention.
Solís Hotels, for travelers and meeting planners who seek luxury accommodations characterized by exceptional service, quality finishings and meticulous attention to detail.
Independent Hotels, unique, upscale properties that benefit from the professional management services we provide.
Spas, which include our own destination spa brand, Auriga.
This is your invitation to join us.
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