This FREE 1-hour Masterclass, led by Alba Graduate Business School, explores the specific leadership gap that quietly stalls mid-career hospitality and tourism professionals just before senior roles, and presents a clear three-pillar framework (self, team, and strategic leadership) that attendees can apply immediately to drive promotions, salary growth, and industry influence.
This dynamic video series equips hospitality professionals with the mindset, language, and behaviors that elevate service from routine to remarkable. Each episode focuses on a core principle—like personalization, emotional intelligence, proactive service, and communication—offering practical tools and real‑world examples to help teams deliver care with confidence, clarity, and consistency.