This course will provide you with the tools to design a full customer journey for your property, following the guest experience excellence strategies learned.
What you will learn
• How to map a customer journey for your own business.
• To analyse the different growth and expansion business models.
• To create a business gap through competitor analysis.
• To design a new blueprint for the customer experience.
Who is the course for?
You will learn the different successful brand's growth models, analyze and reflect on the best fit for your company's expansion.