Customer Experience Design : 3. Profitable Customer Journey Mapping & Business Growth Models

Customer Experience Design : 3. Profitable Customer Journey Mapping & Business Growth Models

SHMS Swiss Hotel Management School

CHF500

Taxes included

Course overview

This course will provide you with the tools to design a full customer journey for your property, following the guest experience excellence strategies learned.

What you will learn

• How to map a customer journey for your own business. • To analyse the different growth and expansion business models. • To create a business gap through competitor analysis. • To design a new blueprint for the customer experience.

Course details

Who is the course for?

You will learn the different successful brand's growth models, analyze and reflect on the best fit for your company's expansion. Self-paced course.
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