Find Hospitality Courses & Degrees

Whatever business you're in, there's a fundamental need to support the people that work there. That's where human resources comes in.

Communication Skills for Front office staff How to engage with guests Do and Dont in communication with guests How to communicate while checking in at hotel how to communicate while checking out from hotel Talking confidently with Hotel guests

This course is designed for anyone thinking about becoming a Barista as a part or full-time career or just if you want to impress your friends and family with your latte art skills.

Do you excel at bringing people together? Turn your passion for event planning into a career. Event planners are employed in every industry. They bring teams together to achieve goals, celebrate milestones, bond outside the office, and work more productively. This course will give you tips, tricks, and techniques to make your next event a success—whether it's your first or fifty-first. Valerie Berry covers topics such as understanding your client's objectives, selecting a venue, getting the right technology in place, negotiating a budget, and building menus. Plus, learn how to manage the thousands of details that occur in the two weeks leading to an event, and follow up afterwards to make sure your clients and your vendors are satisfied.

This course covers developing menus and planning, preparing and controlling menu based catering costs within established enterprise systems. This course covers developing menus and planning Planning and developing different types of menus Use catering control systems Controlling catering costs to maximize profitability

Events are a big business. Over $512 billion is spent annually on events, from trade shows and fundraisers to online webinars, and it can be challenging to attract delegates and attendees in this crowded space. To make your next event a success, you need to plan and promote it far ahead of time. This course offers tips to successfully market your event. Chartered marketer Luan Wise reviews the different types of events, the stages of event marketing, and the resources you need to prepare and make your event more successful. She also reviews different methods of promotion, from traditional advertising and public relations to email, direct mail, and social media.

Successful hiring means successful interviewing. The right techniques can attract the best talent—while eliminating bias and emotion from the process. With a new generation of candidates on the horizon, it’s a great time to refresh your interview skills.

Most people are afraid of speaking in public, but effective oral communication is a key skill in business. Jeff Ansell provides simple communication tools, strategies, and tips that are easy to use and produce immediate results. He'll help you sound more confident, use body and language to better express ideas, and overcome anxiety. In the last chapter of the course, all these concepts are brought together in two real-world coaching exercises that will help you see the techniques in action.

Every organization needs to plan how to communicate internally and externally in the event of a crisis. In this course, business communication expert Laura Bergells walks you through the process of preparing your organization to communicate with employees, customers, suppliers, media, and the public at large. She'll cover identifying audiences, assembling a crisis response team, crafting an initial statement, and evaluating your response once the crisis has passed.

Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively.

Leadership communication is never more important than during times of change. This course helps supervisors and mid-level managers come up with a communication strategy that helps make a change initiative successful regardless of whether they are the ones instigating the change. Join communication experts Tatiana Kolovou and Brenda Bailey-Hughes as they address the who, why, when, how, and what of change.

Few recruiters are trained on how to conduct interviews. But the better the interview, the better you'll understand your candidates and the more requisitions you'll fill.

Top performers aren't looking for just another job; they want challenges and growth. To get the best people, you need to attract them differently, which means your hiring process—your sourcing, interviewing, and recruiting—needs to change, and even how you write your job descriptions.

The diploma is divided into 3 modules: Developing Customer Service Skills - learn to work with customers, how to listen and communicate and more. Developing Telephone handling and administrative skills - learn to deal with security, how to communicate via telephone, database management and more. Developing Business Communication Skills - develop CV writing skills, business writing skills, interview skills and get to grips with the Microsoft Office suite.