Find Hospitality Courses & Degrees

Successful hiring means successful interviewing. The right techniques can attract the best talent—while eliminating bias and emotion from the process. With a new generation of candidates on the horizon, it’s a great time to refresh your interview skills.

Most people are afraid of speaking in public, but effective oral communication is a key skill in business. Jeff Ansell provides simple communication tools, strategies, and tips that are easy to use and produce immediate results. He'll help you sound more confident, use body and language to better express ideas, and overcome anxiety. In the last chapter of the course, all these concepts are brought together in two real-world coaching exercises that will help you see the techniques in action.

Every organization needs to plan how to communicate internally and externally in the event of a crisis. In this course, business communication expert Laura Bergells walks you through the process of preparing your organization to communicate with employees, customers, suppliers, media, and the public at large. She'll cover identifying audiences, assembling a crisis response team, crafting an initial statement, and evaluating your response once the crisis has passed.

Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively.

Leadership communication is never more important than during times of change. This course helps supervisors and mid-level managers come up with a communication strategy that helps make a change initiative successful regardless of whether they are the ones instigating the change. Join communication experts Tatiana Kolovou and Brenda Bailey-Hughes as they address the who, why, when, how, and what of change.

Few recruiters are trained on how to conduct interviews. But the better the interview, the better you'll understand your candidates and the more requisitions you'll fill.

Top performers aren't looking for just another job; they want challenges and growth. To get the best people, you need to attract them differently, which means your hiring process—your sourcing, interviewing, and recruiting—needs to change, and even how you write your job descriptions.

The diploma is divided into 3 modules: Developing Customer Service Skills - learn to work with customers, how to listen and communicate and more. Developing Telephone handling and administrative skills - learn to deal with security, how to communicate via telephone, database management and more. Developing Business Communication Skills - develop CV writing skills, business writing skills, interview skills and get to grips with the Microsoft Office suite.

Effective time management is an indispensable skill. Best-selling author and business coach Dave Crenshaw lays the theoretical and practical foundations for managing your time and becoming more productive.

How to handle staff and understand their performance The legal side of various policies and health and safety Communication How to deal with customers and individuals The financial side of things Office layouts The art of delegation Social media How to handle meetings, including chairing them

This course covers developing menus and planning, preparing and controlling menu based catering costs within established enterprise systems. What you will learn: Planning and developing different types of menus Use catering control systems Controlling catering costs to maximise profitability

Explore the work you need to do as a manager before a new employee’s first day, and find out about ways to make their first 90 days and beyond a successful experience for everyone.

Developing a system for ensuring safe food handling practices is essential for any business that stores, prepares, displays, serves and/or disposes of food. This course will help you understand: Construction and requirements of a food safety program Food safety legislation and food standards How to implement HACCP procedures Methods for identifying, minimising and controlling food safety hazards Monitoring, evaluation and reporting requirements

What You Will Learn In this course you will learn the following: A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist. Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more. Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression. Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment. Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do. Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more. Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task. Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more. Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means. Determine the importance of being a team player and working with other departments within the hotel. Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times. Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques. Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position. Know any legal issues relating to your position as well as the future for the hotel receptionist.