This FREE 1-hour Masterclass, led by Forbes Travel Guide, explores how shifting guest expectations are redefining luxury hospitality standards. Through expert insights and real-world examples, the session provides practical guidance on delivering personalised, consistent, and high-quality service in today’s competitive hospitality landscape.
Go behind-the-scenes with celebrated California roaster Blue Bottle for a one-hour class on sourcing, brewing, and tasting everyone's favorite bean. From the plant to your cup, Michael Phillips brings every lesson to life while also offering options — giving you a process for making a simple cup or going the distance with pro equipment.
Filmed on location at Blue Bottle's original roastery and cupping room, this class is designed to be both enjoyable while also deepening your knowledge of coffee in everyday life. From your morning ritual to even hosting your own coffee tasting at home, these insights will come alive in your own