Guest Relations Officer - French/Arabic Speaker

Company Description

Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.

Job Description

Constance Ephelia, a luxurious resort in the Seychelles, is seeking a dedicated Guest Relations Officer who is fluent in French and Arabic. This role is pivotal in ensuring our esteemed guests receive exceptional service throughout their stay.

• Welcome and assist guests upon arrival, providing a warm and professional first impression
• Serve as the primary point of contact for French and Arabic-speaking guests, addressing their queries and requests
• Coordinate with various departments to fulfil guest requirements and resolve any issues promptly
• Provide information about resort facilities, services, and local attractions
• Assist with check-in and check-out procedures, ensuring a smooth experience for guests
• Manage guest feedback and complaints, taking appropriate action to maintain high satisfaction levels
• Organise and coordinate special events or arrangements for guests
• Maintain accurate guest records and preferences in the hotel management system
• Promote additional services and upsell when appropriate
• Ensure all interactions reflect the resort's commitment to luxury and personalised service

Qualifications

Candidate Requirements :

• Fluency in French and Arabic, with excellent English communication skills
• Previous experience in hospitality or customer service, preferably in a luxury resort setting
• Bachelor's degree in Hospitality Management, Tourism, or a related field (preferred)
• Exceptional interpersonal skills with a friendly and empathetic demeanour
• Strong problem-solving abilities and attention to detail
• Cultural sensitivity and adaptability to work with guests from diverse backgrounds
• Proficiency in computer systems, including hotel management software
• Knowledge of the Seychelles tourism industry and local attractions
• Ability to work flexible hours, including evenings, weekends, and holidays
• Passion for delivering outstanding customer service in a fast-paced environment

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.