Guest Relations Officer - German/Italian Speaker

Company Description

Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.

Job Description

Constance Ephelia, a luxurious resort in the Seychelles, is seeking a dedicated Guest Relations Officer with fluency in Chinese and Arabic. This role is crucial in ensuring our international guests receive exceptional service and have a memorable stay at our world-class property.

• Welcome and assist German and Italian -speaking guests, providing a warm and professional first impression of the resort
• Handle guest enquiries, requests, and complaints promptly and efficiently, ensuring high levels of guest satisfaction
• Coordinate with various departments to fulfil guest requirements and resolve any issues
• Provide information about resort facilities, services, and local attractions
• Assist with check-in and check-out procedures, ensuring a smooth experience for guests
• Act as a liaison between guests and hotel management when necessary
• Maintain accurate guest records and update the hotel's database system
• Organise and coordinate special events or activities for guests
• Promote the resort's services and upsell when appropriate
• Ensure all interactions with guests adhere to the highest standards of customer service

Qualifications

• Fluency in German and  Italian, with excellent English communication skills (both verbal and written)
• Previous experience in hospitality or customer service, preferably in a luxury hotel or resort setting
• Bachelor's degree in Hospitality Management, Tourism, or a related field (preferred)
• Strong interpersonal skills with a friendly and approachable demeanour
• Exceptional problem-solving abilities and attention to detail
• Cultural sensitivity and the ability to interact with guests from diverse backgrounds
• Proficiency in hotel management software and general computer skills
• Knowledge of hospitality industry standards and best practices
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Ability to remain calm and professional in high-pressure situations
• Passion for delivering outstanding guest experiences and creating lasting memories

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.