Guest Service Assistant - Italian Speaking

Company Description

Constance Moofushi, located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you’re looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.

Job Description

Constance Moofushi, a luxurious resort in the Maldives, is seeking a friendly and customer-focused Guest Service Assistant with Italian language skills to join our dedicated team. In this role, you will be the primary point of contact for our Italian-speaking guests, ensuring their stay is nothing short of exceptional.

• Welcome and assist Italian-speaking guests throughout their stay, providing a warm and personalised experience
• Handle guest enquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to fulfil guest needs and resolve issues
• Provide information about resort facilities, activities, and local attractions
• Assist with check-in and check-out procedures, ensuring a smooth transition for guests
• Manage reservations and bookings for restaurants, spa treatments, and excursions
• Translate and interpret when necessary to facilitate communication between guests and staff
• Maintain accurate guest records and update information in the hotel management system
• Promote and upsell resort services and amenities to enhance guest experience
• Ensure compliance with resort policies and procedures while maintaining the highest standards of customer service

Qualifications

• Fluency in Italian and English (both written and spoken) is essential
• Excellent communication and interpersonal skills with a friendly and approachable demeanour
• Strong problem-solving abilities and attention to detail
• Cultural sensitivity and adaptability to work in a diverse environment
• Proficiency in computer systems, including hotel management software
• Previous experience in hospitality or customer service is preferred
• High school diploma or equivalent is required; a degree in Hospitality Management is advantageous
• Knowledge of Maldivian culture and tourism is beneficial
• Ability to work flexible hours, including evenings, weekends, and holidays
• Passion for delivering exceptional customer service and creating memorable guest experiences

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.