Guest Experience Manager

D&S Smart Housing is a growing short-term rental and property management company based in Porto.

We are looking for a Guest Experience Manager to lead and reorganize our Guest Experience department, helping us improve processes, coordinate the team, and ensure an excellent guest journey from booking to check-out.

This role is ideal for someone with a strong hospitality mindset, leadership skills, operational thinking, and a passion for guest satisfaction.

Main Responsibilities:

• Lead and organize the Guest Experience team.
• Improve guest communication processes and service standards.
• Coordinate guest support before, during and after each stay.
• Supervise check-ins, check-outs and guest operations.
• Handle more sensitive guest situations and problem-solving.
• Monitor guest feedback, reviews and service quality.
• Help implement upselling opportunities and additional guest services.
• Contribute to a strong hospitality culture within the company.

• Previous experience in hospitality, hotels, tourism, short-term rentals or guest relations.
• Experience coordinating teams or departments.
• Strong communication and organizational skills.
• Calm under pressure and solution-oriented mindset.
• Attention to detail and sense of responsibility.
• Positive attitude and passion for hospitality.