Hostess & Reservations Manager

 An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Exceute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Revenue and Reservations Team as Reservations Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

•       Previous experience as a Hostess & Reservations Manager in a Luxury Hotel environment.

•       A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

•       An Enthusiastic Energy that sets the tone for a Sensational Guest Experience.

•       'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.

•       Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’

•       Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.

•       Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.

•       Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).

•       A Proactive Nature, coupled with an impressive Work Ethic, ensuring that every aspect of the Operation is curated to perfection.

Key Responsibilities

• Responds positively to Reservation Inquiries, cultivating future Sales Leads.
  
• Provides Prompt and Efficient Service while maintaining FIVE's luxurious standards of service.
  
• Always verifies the Understanding and Adherence to FIVE’s Policies and Procedures.
  
• Trains the Team to Respond to all Customers in a highly professional manner, ensuring Accurate Reservations.
  
• Ensures that the Team maintains a high level of Guest Telephone Contact Skills, promoting FIVE through Next-Level Upselling skills.
  
• Is fully conversant with all Business Segments, Rates, Offers, and Promotions.
  
• Empowers the Team to follow Standard Operating Procedures (SOP) and Achieve Targeted Results, including higher quality calls, lower response time, higher number of calls and emails handled, improved accuracy, and impeccable reservations records, while Adhering to Safety Standards.
  
• Maximises Room Revenues and creates Additional Revenue by utilising effective Upselling Techniques and following established strategies.
  
• Identifies Sales Opportunities for Revenue Generation through individuals, corporate accounts, wholesalers, and travel management companies.
  
• Ensures all agents are equipped to answer Internal and External Phone Calls promptly and efficiently, achieving Sensational Outcomes for all Guest queries and room reservation requests.
  
• Supervises the Team to maximise Guest Satisfaction and Comfort, delivering a positive and timely response to Guest Inquiries and problem resolution.
  
• Takes responsibility for Duties and Tasks assigned to the role, ensuring all work is carried out in a timely and professional manner with a bold and ‘FIVE-Styled’ Mindset.
  
• Delivers on Departmental Plans and Objectives, supporting FIVE’s Initiatives and achieving Targets.
  
• Collaborates with immediate reports to Control Costs and Inventory, attaining industry-leading Productivity and Performance levels.
  
• Builds and maintains Effective Working Relationships while promoting FIVE’s Culture and Values, and elevating the ‘Vibe at FIVE.’
  

 

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com

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