Guest Service Associate (HVAC Technician) | Holiday Inn New Delhi Aerocity

Hotel Brand: Holiday Inn
Location: India, New Delhi

Hotel: New Delhi Int'l Airport (DELAP), Asset Area 12, Hospitality District Aero City, 110037

Job number: 123263



Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

What is the job?

Responsible for the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner’s asset. Structural aspects of the hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility.

Manage the engineering/maintenance operations of the hotel to ensure safety and comfort of hotel guests and colleagues. Follow brand standards and/or local regulatory requirements. Perform preventive and regular maintenance and repairs to all areas of the hotel. Responsible for maintaining a clean and organised maintenance shop and for the security of hotel inventory and assets such as tools, supplies, furniture, fixtures, and equipment.

At Holiday Inn we want people who are friendly, welcoming, and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. 

Duties & Responsibilities:

• Maintain the hotel in your qualified trade to the desired standard
• Daily inspection and rectification of all public areas in relation to your trade
• Complete the  daily tasks assigned by the Supervisor 
• Initiate/identify project work required in light of your trade throughout the hotel
• Assist the Shift Engineer with the design of a preventative maintenance program
• General building minor maintenance repairs
• Ensure plant rooms are checked and cleaned and are in operating order
• Investigate reported faults for all electrical equipments
• Carry out any minor repairs to guest rooms or public areas
• Assist/support in other maintenance activities of the hotel
•  Meet guests in case of any technical service needs and deliver to the satisfaction
• Respond to requests from departments regarding minor maintenance issues throughout the day

What we need from you

Diploma in Engineering/ ITI Certification in relevant trade

1 year of relevant experience or an equivalent combination of education and experience 

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude:  being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer:

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit  www.http://careers.ihg.com to find out more about us.

 

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy. 

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.