Starbucks Supervisor

Hotel Brand: InterContinental
Location: United States, Illinois, Chicago

Hotel: Chicago Magnificent Mile (ORDHA), 505 North Michigan Ave, 60611

Job number: 124975



Duties and responsibilities

Financial returns:

• Ensures all cash handling and cash register functions and procedures are performed by line employees during a shift.
• Responsible for Promotional Store Setup for Store success.

People:

• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. 
• Effectively uses provided tools, such as Duty Roster Book, for successful shift operation.
• Contributes to positive team environment by providing clear, specific, timely and respectful coaching and feedback to employees on shift. 
• Promote teamwork and quality service through daily communication and coordination with key department heads.
• In the absence of Starbucks General Manager will assist in store scheduling and adjusts staffing to meet store and business needs.
• Approves necessary schedule changes/employee shift swaps when needed.
• Assists Starbucks General Manager in training new associates by reinforcing successful performance and giving respectful coaching as needed.
• Communicates effectively to Starbucks General Manager about progression of new hire baristas.

Guest experience:

• Delivers superb customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Ensure accounting practices, support the guest experience through payment options (example: credit card systems, room charges), inventory controls and financial dispute resolution.
• Ensures outside patio furniture and patio area is functional at designated business hours. Ensures that area is maintained according to standards with furniture and patio grounds clean, organized and presentable to our guests.
• Responsible for maintaining a clean, comfortable and inviting environment for all Starbucks customers.
• Regularly checks condiment bar and seating area for any imperfection and corrects accordingly.

Responsible business:

• Follows and directs others to follow all Company and store policies and procedures including but not limited to cash policies, the Employee Handbook, and safety and security.
• Responsible for directing and supervising contract labor staff assigned to the store.   
• Directs the team to follow health, safety and sanitation guidelines.
• Develops positive relationships with the shift team.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Perform other duties, tasks and special projects as assigned.

Accountability

This position supervises Starbucks employees in a full range of functions.

Qualifications and requirements

High School diploma or equivalent, previous experience in supervisory position at a similar establishment a plus, ability to compute basic mathematical calculations, food Hygiene certificate, first aid awareness, proficient with cash handling and Micros POS system, availability to work nights, weekends, and holidays, strong verbal and written communication skills, ability to motivate and manage others, results oriented and self-directed, good organizational and planning skills, strong interpersonal skills, ability to lead and inspire, strong problem solving skills, follow verbal and written instructions, ability to communicate with supervisors and co-workers.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.