Seasonal Guest Service Agent
About the job
InterContinental Malta is excited to welcome an enthusiastic Seasonal Front Office Agent to our vibrant team on a full-time basis. If you have a passion for delivering personalized guest experiences and enjoy the challenge of crafting the perfect stay, this role is for you! As a Front Office Agent, you will play a pivotal part in ensuring that each guest’s journey is seamless, from reserving their ideal room to fulfilling special requests, and making sure no detail is overlooked. Your expertise will directly contribute to maximizing guest satisfaction and hotel occupancy, all while working within a dynamic, world-class environment.
Join us in creating unforgettable memories!
Further duties and responsibilities include but are not limited to:
- Reviewing arrival lists daily to ensure special requests, VIP allocations, and preferences are met. Check in and out of guests according to hotel and legal requirements.
- Receive guest enquiries and appropriately handle.
- Be familiar with all guest rooms and ensure room sales are maximized.
- Be aware of functions, facilities, promotions and event taking place in the hotel.
- Process all cashiering transactions in accordance with Front Office standards, responsible for float and ensuring all accounting procedures are adhered to.
- Monitoring room availability, ensuring an optimized room allocation to maximize hotel occupancy and revenue.
- Ensuring seamless communication with other departments to provide personalized guest experiences.
- Assisting with pre-arrival planning for group bookings, ensuring group needs and room configurations are met.
Qualifications:
- Previous experience in Front Office or Reservations, ideally within a luxury hotel environment.
- Strong attention to detail and the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment, especially during peak periods.
- Familiarity with hotel booking systems and room management software.
- A team player with a customer-focused mindset.
- Willingness to work flexible hours, including weekends and holidays.
- Meals whilst on duty, uniform, discounts
- Department: Reception
About you
- Language required: English.
The company
InterContinental Malta has established itself as the Mediterranean’s leading hotel of distinction, exemplifying elegance and modern hospitality, while defining the essence of new luxury in Malta. Conveniently and centrally located in the prime area of St. George’s Bay, the hotel provides the space to unlock the vibrant lifestyle and culture of the islands. The hotel is within walking distance of the islands finest shopping, entertainment and nightlife venues, also 20 minutes drive from Malta International Airport and 15 minutes drive to Valletta, Malta’s historic capital city.
All 481 bedrooms are elegantly furnished having all the comforts expected of a luxury property, offering a masterpiece of chic and stylish design in a relaxed atmosphere. The Highline suites, Deluxe suites and Presidential suite are located on the hotel’s higher floors, here guests can avail themselves of the Club InterContinental lounge with its stunning views across the island and Mediterranean. The lounge also includes a private reception desk, panoramic rooftop infinity pool, meeting room and butler service. The Concierge team is also on hand throughout the day to provide insider knowledge vital for discovering and exploring the Maltese islands.
With with 10 seasonal restaurants and bars, the hotel offers varied local and international cuisine at all times of day, including seaside, indoor and al fresco dining. The hotel’s extensive leisure facilities include a lagoon styled outdoor pool, a heated indoor pool, the Planet Trekkers Kids Club, fitness centre, a spa with traditional Turkish hamam, hair salon and 24 hour room service. The revamped and extended InterContinental Beach Club includes an exclusive sandy beach and incorporates an array of amenities including bars, a restaurant, and water-sports facilities. The hotels extensive meeting and conference facilities offer guests over 6,000 sqm of space in 24 meeting rooms, including the state of the art InterContinental Arena Conference Centre.
