Guest Relations Supervisor
About the job
📍 Lily Beach Resort & Spa, Maldives
🕒 Apply Now
Send your CV and cover letter to 📧 careers@lilyhotels.com with the job title in the subject line.
About Us
Lily Hotels Pvt Ltd. has been a prominent player in the Maldivian hospitality industry for nearly 30 years. Our award-winning resorts—Lily Beach Resort & Spa and Hideaway Beach Resort & Spa—are celebrated internationally for delivering exceptional guest experiences. Committed to excellence, innovation, and authentic Maldivian hospitality, we invite passionate professionals to be part of our journey to redefine luxury.
The Opportunity
We are currently looking for an experienced and guest-focused Guest Relations Supervisor to join our team. In this leadership role, you will be responsible for overseeing the guest relations department, ensuring an exceptional standard of service for all guests from arrival to departure.
Key Responsibilities
- Lead and mentor the guest relations team to ensure consistent, high-quality service.
- Act as the primary point of contact for VIP guests and those requiring special attention.
- Address guest inquiries, requests, and complaints with professionalism and prompt resolution.
- Liaise with other departments to ensure a seamless and personalized guest journey.
- Recommend activities, dining options, and resort services tailored to guest preferences.
- Monitor guest feedback and implement service enhancements where necessary.
What We Offer
- Competitive remuneration package, including service charge
- Complimentary meals during duty hours
- Fully furnished accommodation
- An opportunity to live and work in a world-class tropical resort
What We're Looking For
- Proven experience in a similar guest-facing supervisory role within a luxury hospitality environment
- Strong interpersonal and communication skills
- Ability to manage a team and lead by example
- Excellent problem-solving skills and a proactive approach to guest satisfaction
- Fluency in English; additional language skills are a plus
- Department: Guest Relations
The company
Lily Hotels & Resorts counts almost 20 years of experience in the business of operating resorts and gaining confidence in the international market. The numerous awards won by both the resorts (Hideaway Beach Resort & Spa, Lily Beach Resort & Spa) managed by the company are evident to the success of the company.
We are committed to dynamic growth and service excellence build upon our heritage of traditional hospitality. We strive to consistently meet and surpass guests’, employees’ and other stakeholders’ expectations. We feel pride in making efforts to position the Maldives through new concepts and facilities.
The company emphasizes in hiring experienced and well-skilled professionals from the international job market to maintain the service provided by the resorts.
Guest Relations Supervisor
North Central Province, Maldives
Full-time, More than 1 year
Start Date:
Latest start date:
