MSC Cruises

Posted

Head of New Builds Guest Operations

About the job

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

As a Head of New Builds Guest Operations, you will lead the development, coordination, and execution of guest operations venues for new ship construction projects. This role is critical for driving operational performance, ensuring timely delivery, and enhancing guest satisfaction. This role is based in Geneva.

Your Impact

Lead the strategic planning, design, and execution of guest operations venues for new ship construction projects.
Collaborate with shipyards, architects, and internal teams to ensure alignment with MSC's goals and standards.
Act as the primary liaison between key stakeholders and the New Builds department to ensure operational feasibility and innovation.
Manage cross-functional teams to meet defined KPIs and achieve guest satisfaction goals.
Monitor project budgets, timelines, and deliverables, ensuring adherence to milestones.
Conduct shipyard visits to oversee project execution, compliance, and issue resolution.
Ensure compliance with international regulations, safety standards, and MSC policies.
Identify and mitigate risks to timelines, costs, and technical requirements.
Drive continuous improvement in operational performance, guest experience innovation, and sustainability.
Provide regular project updates to senior leadership and stakeholders.

Your Journey so far

You hold a Degree in a related field or possess equivalent hotel director experience within a major cruise line.
You have 10+ years of experience in hotel operations within the cruise industry.
You have thrived in leadership roles, managing cross-functional teams in dynamic environments.
You have successfully led large-scale technical projects and developed high-performing teams.
You possess strong strategic thinking, business acumen, and senior leadership expertise.
You bring a proven track record in managing budgets, timelines, and complex project deliverables.

Your Essentials

Expertise in project management and financial oversight, including proficiency in key tools such as Excel, PowerPoint, and Outlook.
Proven ability to deliver innovative guest experiences while meeting business objectives.
Excellent leadership, communication, and collaboration skills for managing stakeholders and teams.
Fluency in English is mandatory; any other language is a plus.
Leadership skills to guide cross-functional teams, ensuring effective collaboration and performance.
Experience with international compliance standards, technical operations, and guest satisfaction KPIs.
Ability to work effectively with diverse departments and external partners.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here

Department: Guest Relations

The company

MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!

With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.

In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.

In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.

Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.

This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.

We need motivated and ambitious crew members who work with passion and understand the value of a smile.

Join our team and see how much you can grow!