MSC Cruises

Posted

International Host/ess

About the job

Where passion meets opportunity

Discover your journey into the extraordinary.

Your Purpose

The International Host will enhance our guest's journey by being an advocate for the brand through impeccable customer service, experience delivery, language assistance and translation services.

Your Impact

* Provide personalized customer service, language assistance, and translation to guests, enhancing their understanding and enjoyment of their journey while helping them reach the Ocean State of Mind.
* Be a communication specialist with our guests, while being a genuine brand ambassador for Explora Journeys throughout the Journey.
* Maintain the highest level of guest satisfaction by answering inquiries, offering suggestions and being proactive if a problem occurs to guests, by following the Journey Steps.
* Socialise, welcome guests, contribute to social events, functions, activities, and games in lounges, on deck, in-ports and where appropriate ashore, as requested by Supervisor.

Your Journey So Far

* Ability to communicate fluently in written and oral English plus languages between the European languages: French, German, Italian, Spanish, Portuguese, and/or Chinese Mandarin, Chinese Cantonese, Japanese, Russian.
* Above average skills in tactful, diplomatic crisis and problem-handling.
* Excellent presentation skills with the ability to communicate with authority, accuracy, clarity, and charisma.
* Previous experience with diverse Luxury/Premium hospitality/cruise lines or Entertainment services.
* Computer literacy required. Basic Windows based programs knowledge.
* Fluent English, oral and written and 2 additional European languages are required (Italian, Portuguese, German, Spanish and French).

Your Essentials

* Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.
At Explora Journeys, we are redefining luxury ocean travel - where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world's most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here

Department: Host/Hostess

The company

MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!

With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.

In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.

In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.

Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.

This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.

We need motivated and ambitious crew members who work with passion and understand the value of a smile.

Join our team and see how much you can grow!