Reservations Intern

TRAINEE – RESERVATIONS

The Ritz-Carlton Abama Resort, Tenerife

The Ritz-Carlton Abama Resort, Tenerife, is looking for a Reservations Trainee to join our team for a period of 6 months, with an ideal start date of October 1st.

This opportunity is aimed at university students who wish to gain professional experience in the field of luxury hospitality and reservations management, within an international environment focused on service excellence.

As a Reservations Trainee, you will support the department in the daily management of reservations and in providing personalized service to our guests, learning from experienced professionals and gaining a comprehensive understanding of how a Reservations department operates within a luxury resort.

Your main responsibilities will include:

• Supporting the management and follow-up of individual and group reservations.
• Handling information and reservation requests by phone and email.
• Providing accurate information about rooms, rates, availability, resort services, and experiences.
• Keeping reservation-related information and documentation up to date.
• Coordinating with other departments to ensure a seamless guest experience.
• Following up on special requests and guest needs.
• Applying The Ritz-Carlton service and communication standards in every interaction.
• Learning and using the systems and procedures specific to the Reservations department.

Under the supervision of the team, you will have the opportunity to apply your academic knowledge in a real professional environment and develop essential skills in customer service, communication, organization, reservations management, and luxury hospitality.

We are looking for someone with a positive, professional, and service-oriented attitude who enjoys interacting with guests and is interested in developing a career in the hospitality industry.

We particularly value:

• Natural communication skills and the ability to build professional relationships.
• Excellent customer service orientation and attention to detail.
• Strong organizational and follow-up skills.
• An interest in hospitality, tourism, and particularly reservations management.
• The ability to work as part of a team in a multicultural environment.
• A proactive, responsible attitude and a strong willingness to learn.
• Confidence and fluency in Spanish and English.
• Knowledge of German or other languages will be considered an advantage.
• Previous experience in hospitality, reservations, or customer service will be a plus.

• Currently enrolled in a Bachelor's or Master's degree program.
• Internship must be mandatory or recognized by the university, where applicable.
• Availability to complete a 6-month internship.
• Ideal start date: October 1st.
• Genuine interest in hospitality, tourism, hotel management, or related fields.
• Fluent in Spanish and English.
• Ability to work effectively in an international and multicultural environment.
• Professionalism, responsibility, and a strong service orientation.
• Valid work authorization for Spain.

We offer two compensation options:

Option A

• Accommodation provided by the company.
• €300 gross per month.

Option B

• No accommodation provided.
• €500 gross per month.

• Meals are provided in the employee cafeteria during working hours only.
• For administrative interns, no uniform is provided; professional attire in accordance with the hotel's appearance and grooming standards is required.
• Uniform laundry service is available at the hotel for the relevant departments.
• All benefit and bonus programs are subject to the company's individual regulations. Applicable tax and social benefit laws apply, and any tax deductions will be managed through the appropriate payroll adjustments. There is no legal entitlement to these programs, and the employer may modify the offer at any time.

As part of The Ritz-Carlton, you will have the opportunity to learn and apply our Gold Standards, which form the foundation of our culture and the way we deliver exceptional service.

You will learn alongside luxury hospitality professionals and become part of an international team committed to creating memorable experiences for our guests.

Our promise to you is to provide an opportunity to take pride in the work you do, learn from some of the industry's best professionals, and develop the skills and competencies needed to begin your career in the hospitality industry.

If you are looking for professional experience in Reservations within an international luxury resort, we invite you to apply through Marriott Careers, indicating your availability to ideally start on October 1st for a period of 6 months.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.