Resort Manager

The Resort Manager role is diverse and includes everything from guest relations and staff management to stock-control and overseeing chalet maintenance. It is an involved role requiring a high level of commitment, flexibility and a proactive approach.

This position is ideally suited to an existing supervisor/manager in the travel or hospitality industries looking for their next step up in a small business dedicated to providing a high level of service. You’ll also be based in one of the most stunning working environments in Europe.

What is entailed in this role?

• Ensuring outstanding customer service and guests satisfaction
• Managing and overseeing staff in the resort
• Organising weekly staff plan/rota for each week
• Ensuring that all members of your team are carrying out their roles efficiently and to the high standards that we expect
• Quality control of chalet standards
• Maintaining and developing key supplier relations in resort
• Contacting guests before they arrive to organise pre-ordered ski extras (ski passes / equipment etc) and offer our concierge service.
• Ensuring all guests receive any pre ordered ski extras (ski passes / equipment etc)
• Co-ordinating all guest arrivals & departures
• Developing and maintaining relationships with guests through regular chalet visits
• Try to eliminate where possible any customer complaints but if they do arise dealing with this efficiently and effectively, with happy guests at the end
• Completing all paperwork efficiently, accurately and on time
• Overseeing regular stock-takes of linen and towels, cleaning products and toiletries
• Overseeing property maintenance
• Overseeing chalet inventories

This is a broad outline of tasks but there may be other jobs that are not stated. The tourist/service industry is unpredictable and circumstances dictate exactly what is needed.

What we offer

• Competitive monthly salary
• Accommodation in Val d’Isere
• Ski and boot hire
• Lift pass (dependent on completion of the season)