Villa Nautica
Posted
Call Centre Agent
About the job
Company Description
Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.
Job Description
- Determines requirements by working with guests
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests to concerned Departments and Team Members
- Sells additional services by recognizing opportunities to up-sell products, explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions to concerned Department.
- To ensure customers queries are answered with the aim of a first time resolution.
- To ensure that queries are responded as per the SOP.
- To ensure the best Customer Care experience is given to all customers.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Be aware and most update on our service and products such as room rates, excursion programs, food and beverage Menus, etc.
- Be aware of and most up to date on pricing of Menus, excursion programs, entertainment activities and special events.
- Be aware and up to date on the opening hours of all different outlets / agency outlets.
- Reacting on safety and emergency procedures when situation arises.
- Taking wake up calls requests and entering it in the system immediately.
- Updating all the important telephone numbers in the console.
- Closing the lines of the departure guests before two hours of their departure time.
Qualifications
- Excellent English proficiency, both writing and speaking
- Flexible working in graveyard shifts
- Resort experience with the same position or equivalent
- With excellent level of computer literacy
- Experience in a fast-paced environment
- Excellent Guests Service Experience
- Available to start immediately.
Additional Information
- Department: Concierge
About you
See Description
- Language required: English.
The company
Escape to an exotic world of breathtaking possibility, where adventure and relaxation are equally within reach. At Villa hotels and resorts – a flowering jewel among Maldives family hotels – every moment is free to shape into your personal version of paradise. Cruise along our stunning sapphire lagoons by jet-ski, canoe, windsurf or catamaran. Explore the spectacular local scenery and unique Maldivian culture with excursions to neighbouring islands. Or, simply let the ocean breeze caress you to sleep as you sway gently in your hammock. From invigorating activities to precious tranquillity, our Maldives fun island resort will captivate the heart with extraordinary experiences and unforgettable memories.