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Communicating Across Cultures
Courses Select
By the end of this project, you will be able to build a simple budget using Google Sheets. You will be able to easily capture variances and identify trends. You will be able to format your budget, identify and communicate drivers of variances and make the budget presentable.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Duration
32 minutes
Format
Online
Free
MASTERCLASS: Where Luxury Meets Hospitality: The Future of Bespoke Luxury Experience
EHL Hospitality Business School
Where Luxury Meets Hospitality: The Future of Bespoke Luxury Experience: A FREE Masterclass designed for you to understand the market for luxury goods and experiences, how this market keeps growing despite economic downfalls, and how luxury goods brands can work together with the hospitality industry to offer bespoke luxury experiences to guests.
Duration
1 hour
Format
Online
COVID-19: Hospitality Operations
eHotelier - eAcademy
Certificate: A certificate is included on successful completion of the course
Who should take this course: All line staff, supervisors and managers What you will learn:
You will be guided through detailed procedures of hospitality operations in the COVID-19 world including:
About coronavirus
Personal safety
Cleaning protocols
Responding to customers
What's changing?
Benefits: The course will provide you with a detailed understanding of the required procedures and the confidence to work safely for the benefit of your guests
Duration
1 hour
Format
Online
COVID-19 Awareness
eHotelier - eAcademy
COVID-19 Awareness is a short but comprehensive course on how to prevent, control, communicate and manage coronavirus (COVID-19) incidents in hotels. Designed by eHotelier specifically for the hospitality industry, this course is relevant for all hotel and hospitality professionals.
Duration
30 minutes
Format
Online
Learn English with ABA English
With ABA English, you'll learn English the natural way, i.e., in the same way you learnt your own language. To do this, we've come up with us unique method based on videos and live classes. You can start from zero and reach the highest level (Business). Without a doubt, having a good command of English is an essential skill when you have a customer-oriented job; as it will allow you to communicate with people from all over the world.
Front Desk (Office) Safety & Security from A to Z
Courses Select
Understand that we are not "sitting ducks" in these positions, but we actually have control over many aspects of violence in these spaces.
Duration
6 hours
Format
Online
Successful Events: Event Planning, Marketing & Management
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Create a single successful event or event-series with effective event promotion, planning, management and monetization
Duration
6 hours
Format
Online
Spreadsheets for Beginners using Google Sheets
Courses Select
This 2-hour long project-based course is an introduction to spreadsheets. We’ll be using Google Sheets in this project, which is the free spreadsheet program offered by Google. With that said, most of the concepts that you will learn in this project will be applicable to other spreadsheet programs, such as Microsoft Excel.
Duration
2 hours
Format
Online
Become Outstanding Receptionist
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A complete receptionist training course. Learn persuasive & influential receptionist skills for outstanding performance.
Duration
2 hours
Format
Online
Create a Simple Project Timeline in Google Sheets
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By the end of this project, you will be able to create a simple Project Timeline using Google Sheets. You will have a better understanding of how to use this tool to help track and present project schedules.
Duration
2 hours
Format
Online
TripAdvisor Domination For Hotels & Hospitality Management
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Hospitality Management: Improve Your TripAdvisor Ranking And Bring Customers 2019
Duration
Self-paced
Format
Online
Effective Business English for Service Staff
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Your comprehensive guide to more effective English communication - for office administration, retail and hospitality!
Duration
Self-paced
Format
Online
Hotel Front Desk
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Hotel Front Office Management and Operations
Duration
Self-paced
Format
Online
Microsoft Excel - Excel from Beginner to Advanced
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Excel with this A-Z Microsoft Excel Course. Microsoft Excel 2010, 2013, 2016, Excel 2019 and Office 365
Duration
Self-paced
Format
Online
Fundamentals of Sales & Marketing Management for Hospitality
Courses Select
Understanding latest trends in sales management, organisation, budgeting, planning, recruiting, training.
The sales department is one of the key departments in hospitality not only because it brings sales but also helps in understanding customer demands and experiences required through market intelligence. The sales department is responsible to position the hotel, price, distribution, and promotion to not only end consumers but also to B2B and intermediaries.
In this course, we will learn theoretical aspects of sales management with practical tips and examples from hotel industry with templates and checklists.
We will be covering
- Concepts of Marketing
- Organization and Roles of Sales Managers
- Recent Trends impacting sales managers
- Ethics in sales
- Sales Planning, Budgeting and forecasting
If you feel any topic is missing, write to us
Duration
Self-paced
Format
Online
57 pages
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