This master’s degree will prepare you to lead businesses and teams into the future of the service industries. Over the course of three semesters, on three continents, you will learn to manage the complexity of worldwide operations with the local touch that makes for exceptional customer experiences. It is offered jointly by EHL (Lausanne campus), Hong Kong Polytechnic University and Conrad N. Hilton College, University of Houston, Texas, USA.
Organizational performance stems from a clear understanding of the overall business objectives, strategies, and processes. The foundation of every hospitality operation lies on the shoulders of the employees’ comprehension of their own roles and responsibilities, as well as how they collaborate with each other. Trust, communication, and mutual respect are key characteristics that not only build strong teams, but strengthen the overall organizational capacity. In this course, you will develop a profound understanding of what constitutes a high performing team and fundamental knowledge guiding effective collaborations throughout the entire organization.
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EHL’s Hotel General Management Program equips hospitality managers with the leadership and business skills needed to thrive in a complex, fast-paced environment.
Around 90% of the courses are delivered online, for a flexible work-study balance. Students spend one week on the Lausanne campus in Switzerland to participate in Leadership Workshops, engage in an Integrative Real-Life Project, attend Lectures by EHL Experts, and go on visits.
This FREE 1-hour Masterclass, led by Forbes Travel Guide, explores how shifting guest expectations are redefining luxury hospitality standards. Through expert insights and real-world examples, the session provides practical guidance on delivering personalised, consistent, and high-quality service in today’s competitive hospitality landscape.